Insurance Claims and Policy Processing Clerks

Process new insurance policies, modifications to existing policies, and claims forms.

Sector: Government
Preparation: Zone 2 — some preparation needed
O*NET code: 43-9041.00

What you'll actually do

The activities O*NET rates highest for this occupation, most important first. Numbers are out of 100.

Working with Computers

central to the job — rated 86/100 for importance.
Getting Information

a major part of the work — rated 80/100 for importance.
Processing Information

a major part of the work — rated 78/100 for importance.
Communicating with Supervisors, Peers, or Subordinates

a major part of the work — rated 77/100 for importance.
Documenting/Recording Information

a major part of the work — rated 77/100 for importance.
Evaluating Information to Determine Compliance with Standards

a major part of the work — rated 76/100 for importance.

Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.

What it takes

Two numbers per line: the level the work expects, and how important it is to doing the job well. Both are O*NET ratings, already on a 0–100 scale.

Skills

Reading Comprehension

Needed at a solid working level (50/100), and rated 63/100 for importance.
Time Management

Needed at a basic working level (43/100), and rated 63/100 for importance.
Speaking

Needed at a solid working level (46/100), and rated 60/100 for importance.
Active Listening

Needed at a solid working level (50/100), and rated 56/100 for importance.
Critical Thinking

Needed at a solid working level (48/100), and rated 56/100 for importance.

Knowledge

Customer and Personal Service

Needed at a high level (74/100), and rated 81/100 for importance.
Administrative

Needed at a high level (72/100), and rated 72/100 for importance.
English Language

Needed at a solid working level (48/100), and rated 65/100 for importance.
Computers and Electronics

Needed at a solid working level (51/100), and rated 50/100 for importance.

Abilities

Written Comprehension

Needed at a solid working level (52/100), and rated 66/100 for importance.
Oral Comprehension

Needed at a solid working level (50/100), and rated 66/100 for importance.
Near Vision

Needed at a solid working level (54/100), and rated 63/100 for importance.
Speech Recognition

Needed at a solid working level (52/100), and rated 63/100 for importance.

How people get in

O*NET places this occupation in Zone 2 — some preparation needed. That is a statement about what employers typically require, not a rule about you.

Education

A high-school diploma is the usual starting point.

Experience

Some prior work experience helps but is rarely required.

Training

Expect a few months to a year of on-the-job training.

How the work tends to run

Each line below is read off a single O*NET activity rating for this occupation — named, so you can disagree with it.

Most of the day happens at a screen.From “Working with Computers”
Rules and standards are checkable and someone checks them.From “Evaluating Information to Determine Compliance with Standards”

How FlightWay scores your fit against this

No black box. Here is the whole method, factor by factor.

1. You answer a short quiz: Your answers build a profile across the same 161 O*NET dimensions this page is describing — skills, knowledge, abilities and work activities. Same axes, so the comparison is like-for-like.
2. We correlate the two profiles: Fit is a mean-centered cosine — a correlation between the SHAPE of your profile and the shape of Insurance Claims and Policy Processing Clerks. Centering matters: raw similarity between any two occupations sits at 0.70–0.85 because all work shares a common profile, so without it every career would look like a match.
3. The number you see is personality fit only: "Would I want this work" and "am I ready for this work" are different questions, and averaging them answers neither. So readiness — what your résumé, coursework and projects prove — is scored separately and shown next to fit, never blended into it.
4. Every factor is visible: You can open any match and see which dimensions pushed it up and which pulled it down. If you disagree with the number, you can see exactly where it came from.

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Occupational data on this page comes from the O*NET 30.3 Database, published by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET is a registered trademark of USDOL/ETA. FlightWay is not endorsed by, and USDOL/ETA is not responsible for, anything built on that data — see our terms. What is ours is the comparison, the score and the plan.