FlightWay / Careers / Patient Representatives

Healthcare

Patient Representatives

Assist patients in obtaining services, understanding policies and making health care decisions.

Sector: Healthcare
Preparation: Zone 3 — medium preparation needed
O*NET code: 29-2099.08

What you'll actually do

The activities O*NET rates highest for this occupation, most important first. Numbers are out of 100.

Getting Information

central to the job — rated 92/100 for importance.
Communicating with Supervisors, Peers, or Subordinates

central to the job — rated 91/100 for importance.
Establishing and Maintaining Interpersonal Relationships

central to the job — rated 89/100 for importance.
Assisting and Caring for Others

central to the job — rated 88/100 for importance.
Making Decisions and Solving Problems

a major part of the work — rated 84/100 for importance.
Documenting/Recording Information

a major part of the work — rated 84/100 for importance.

Assist patients in obtaining services, understanding policies and making health care decisions.

What it takes

Two numbers per line: the level the work expects, and how important it is to doing the job well. Both are O*NET ratings, already on a 0–100 scale.

Skills

Active Listening

Needed at a solid working level (57/100), and rated 78/100 for importance.
Social Perceptiveness

Needed at a solid working level (57/100), and rated 75/100 for importance.
Service Orientation

Needed at a solid working level (55/100), and rated 75/100 for importance.
Speaking

Needed at a solid working level (57/100), and rated 72/100 for importance.
Reading Comprehension

Needed at a solid working level (55/100), and rated 72/100 for importance.

Knowledge

Customer and Personal Service

Needed at expert level (77/100), and rated 86/100 for importance.
Medicine and Dentistry

Needed at a solid working level (46/100), and rated 71/100 for importance.
Sociology and Anthropology

Needed at a solid working level (50/100), and rated 70/100 for importance.
Administrative

Needed at a solid working level (52/100), and rated 67/100 for importance.

Abilities

Oral Comprehension

Needed at a solid working level (57/100), and rated 81/100 for importance.
Oral Expression

Needed at a solid working level (57/100), and rated 78/100 for importance.
Near Vision

Needed at a solid working level (55/100), and rated 69/100 for importance.
Speech Recognition

Needed at a solid working level (54/100), and rated 69/100 for importance.

How people get in

O*NET places this occupation in Zone 3 — medium preparation needed. That is a statement about what employers typically require, not a rule about you.

Education

Vocational training, an associate degree, or equivalent on-the-job experience.

Experience

One to two years of related experience is typical.

Training

Employers expect you to arrive with the core skill already.

What it pays

These are typical healthcare compensation bands by employer tier — sector-level figures, not a measured salary for Patient Representatives specifically. Treat them as the shape of the market, then check a real posting for the number.

Mayo Clinic · Johns Hopkins

$130k – $300k

Regional Health Systems

$100k – $180k

Clinics & Private Practice

$80k – $130k

How the work tends to run

Each line below is read off a single O*NET activity rating for this occupation — named, so you can disagree with it.

Most of the day happens at a screen.From “Working with Computers”
You are in front of the public, so the job is partly performance.From “Performing for or Working Directly with the Public”
Long-running relationships carry the work; the same people come back.From “Establishing and Maintaining Interpersonal Relationships”
You own decisions rather than execute someone else’s.From “Making Decisions and Solving Problems”
Rules and standards are checkable and someone checks them.From “Evaluating Information to Determine Compliance with Standards”

How FlightWay scores your fit against this

No black box. Here is the whole method, factor by factor.

1. You answer a short quiz: Your answers build a profile across the same 161 O*NET dimensions this page is describing — skills, knowledge, abilities and work activities. Same axes, so the comparison is like-for-like.
2. We correlate the two profiles: Fit is a mean-centered cosine — a correlation between the SHAPE of your profile and the shape of Patient Representatives. Centering matters: raw similarity between any two occupations sits at 0.70–0.85 because all work shares a common profile, so without it every career would look like a match.
3. The number you see is personality fit only: "Would I want this work" and "am I ready for this work" are different questions, and averaging them answers neither. So readiness — what your résumé, coursework and projects prove — is scored separately and shown next to fit, never blended into it.
4. Every factor is visible: You can open any match and see which dimensions pushed it up and which pulled it down. If you disagree with the number, you can see exactly where it came from.

More in Healthcare

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Occupational data on this page comes from the O*NET 30.3 Database, published by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). O*NET is a registered trademark of USDOL/ETA. FlightWay is not endorsed by, and USDOL/ETA is not responsible for, anything built on that data — see our terms. What is ours is the comparison, the score and the plan.